FAQ
Questions, answered plainly.
The same rule as our labels. If your question isn’t here, email — the formulator answers, usually within a day.
Orders & shipping
Where do you ship, and how fast?+
Within the United States for now. Orders leave Southern California within 2–3 business days, tracking emailed on dispatch, typical transit 2–5 business days. International is on the roadmap — join the list and you’ll hear when it opens.
What’s your return policy?+
A 30-day rule: if it isn’t for you, email us within 30 days of delivery and we refund the product price — even if the jar is opened. We’d rather you try it honestly than hesitate. Details on the shipping & returns page.
How is payment handled?+
Checkout runs on Stripe — the same payment infrastructure behind millions of businesses. We never see or store your card number.
The products
Why do you only make three creams?+
Because a deliberately small range is what makes radical transparency possible. Every product is extended only from a formula the founder personally stands behind — remade at the bench until it earns its place. Forty SKUs and full honesty don’t coexist.
When do the face creams launch?+
La Crème Éclat (bakuchiol · niacinamide · ceramides) and La Crème Calme (colloidal oat · beta-glucan · centella) are in final formulation. The email list hears first, with first-batch access — join on either product page.
Are your products really fragrance-free?+
Truly. No perfume, and no masking fragrance hiding under “unscented.” “Fragrance” is the one word legally allowed to conceal dozens of undisclosed chemicals — so we never use it, in any product, ever.
Is TRISÈVE halal?+
Halal-conscious by design: vegetable-only glycerin, fermentation-derived hyaluronate, plant squalane, no animal-derived ingredients, no alcohol in the intoxicant sense. We’re not yet third-party certified — and we won’t say “certified” until we are. Precision about claims is the whole brand.
Is it safe for sensitive skin or during pregnancy?+
Every formula is fragrance-free and fully disclosed, so you — or your provider — can review the complete ingredient list before anything touches your skin. For pregnancy or medical questions we’ll never make the call for you: bring the list to your provider (it’s all published), and patch-test if you have known sensitivities.
I have a question about a specific ingredient.+
Good — that’s the kind of customer this brand was built for. Every ingredient’s job and source is published on the product page, and if you want to go deeper, email us. The person who formulates the creams is the person who answers.
The house
What does TRISÈVE mean?+
Tri — three. Sève — sap, the lifeblood of a plant. Three creams, three named actives in each, and one three-part promise: clean, effective, beautiful — you shouldn’t have to pick two. The mark ∴, three points, is how mathematicians write therefore.
Do you offer wholesale or press samples?+
Small-batch means limited quantities, but we’re open to the right partners — especially clean-beauty, halal-lifestyle, and ingredient-literate creators and shops. Email us with a note about your audience or store.